Reducing the burden associated with ISO 9001:2015 Certification in Kosovo based Companies – Ing. Besa Gjonbalaj
Ing. Besa Gjonbalaj
Master's thesis
Reducing the burden associated with ISO 9001:2015 Certification in Kosovo based Companies
Reducing the burden associated with ISO 9001:2015 Certification in Kosovo based Companies
Abstract:
The Master's Thesis is devoted to a multiple case study of identifying challenges and costs SMEs in the service sector have experienced while implementing ISO 9001:2015. The thesis includes seven sections: 1 Theoretical Overview, 2 Research Methodology, 3 Companies Overview, 4 Results, 5 Discussion, 6 Limitations, and 7 Recommendations. The 1 Theoretical Overview section observes literature related …moreAbstract:
The Master's Thesis is devoted to a multiple case study of identifying challenges and costs SMEs in the service sector have experienced while implementing ISO 9001:2015. The thesis includes seven sections: 1 Theoretical Overview, 2 Research Methodology, 3 Companies Overview, 4 Results, 5 Discussion, 6 Limitations, and 7 Recommendations. The 1 Theoretical Overview section observes literature related …more
Language used: English
Date on which the thesis was submitted / produced: 17. 5. 2021
Identifier:
https://is.muni.cz/th/emvwp/
Thesis defence
- Date of defence: 25. 6. 2021
- Supervisor: M. B.A. Tuck Lloyd Crawford MacRae
- Reader: Ing. Petr Smutný, Ph.D.
Citation record
ISO 690-compliant citation record:
GJONBALAJ, Besa. \textit{Reducing the burden associated with ISO 9001:2015 Certification in Kosovo based Companies}. Online. Master's thesis. Brno: Masaryk University, Faculty of Economics and Administration. 2021. Available from: https://theses.cz/id/o6c8vc/.
Full text of thesis
Contents of on-line thesis archive
Published in Theses:- světu
Other ways of accessing the text
Institution archiving the thesis and making it accessible: Masarykova univerzita, Ekonomicko-správní fakultaMasaryk University
Faculty of Economics and AdministrationMaster programme / field:
Business Management / Business Management
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