Navigating the Psychological Safety Deficit: A Qualitative Exploration of Vietnamese Gen Z Workers' Experiences in the Workplace

Quynh Nguyen Huong Nguyen

Bachelor's thesis

Abstract:

This research investigates the barriers hindering the perception of psychological safety among Vietnamese Gen Z workers. By analyzing Hofstede’s cultural dimensions, workplace culture, and traditional cultural elements within the context of Vietnamese workplaces, this study seeks to understand the factors contributing to the lack of psychological safety among young employees. Semi-structured interviews were conducted in Ho Chi Minh City with a sample of interviewees aged 18 to 28 years from a broad spectrum of different positions and industries. The findings reveal seven core themes affecting psychological safety: lack of psychological safety practices, rigid hierarchical structures, cultural expectations, and norms, lack of open communication channels, fear of judgment, generational conflict, and uncertainty about job stability. These barriers are closely linked to the Hofstede dimensions of power distance and collectivism, which further influence decision-making power, leadership styles, and behavioral norms and expectations in Vietnamese organizations. This research highlights the profound impact of these cultural factors on the experiences of Gen Z workers, urging targeted interventions to foster a supportive and productive work environment. psychologically safe. The insights gained contribute to broader discussions on inclusion and psychological safety in the workplace in context, providing valuable implications for organizational practice in Vietnam and similar cultural contexts.

Abstract:

This research investigates the barriers hindering the perception of psychological safety among Vietnamese Gen Z workers. By analyzing Hofstede’s cultural dimensions, workplace culture, and traditional cultural elements within the context of Vietnamese workplaces, this study seeks to understand the factors contributing to the lack of psychological safety among young employees. Semi-structured interviews were conducted in Ho Chi Minh City with a sample of interviewees aged 18 to 28 years from a broad spectrum of different positions and industries. The findings reveal seven core themes affecting psychological safety: lack of psychological safety practices, rigid hierarchical structures, cultural expectations, and norms, lack of open communication channels, fear of judgment, generational conflict, and uncertainty about job stability. These barriers are closely linked to the Hofstede dimensions of power distance and collectivism, which further influence decision-making power, leadership styles, and behavioral norms and expectations in Vietnamese organizations. This research highlights the profound impact of these cultural factors on the experiences of Gen Z workers, urging targeted interventions to foster a supportive and productive work environment. psychologically safe. The insights gained contribute to broader discussions on inclusion and psychological safety in the workplace in context, providing valuable implications for organizational practice in Vietnam and similar cultural contexts. Keywords: Psychological Safety, Workplace Environment, Generation Z Challenges, Vietnamese Context, Organizational Culture, Hofstede’s Dimensions.

Keywords

Vietnamese Context, Organizational Culture, Psychological Safety, Workplace Environment, Hofstede’s Dimensions, Generation Z Challenges

Keywords

Organizational Culture, Hofstede’s Dimensions, Vietnamese Context, Workplace Environment, Generation Z Challenges, Psychological Safety

Language used: English

Date on which the thesis was submitted / produced: 16. 5. 2024

Thesis defence

• Date of defence: 2024
• Supervisor: Pavlína Honsová
• Reader: Lenka Šilerová

Vysoká škola ekonomická v Praze

Bachelor programme:
Bachelor of Business Administration