Lucia Pálková

Bachelor's thesis

Analýza ponuky a obsluhy v pražských reštauráciách obsiahnutých v sprievodcovi Michelin Guide 2017

Analysis of offer and service of restaurants in Prague Included in Michelin Guide 2017
Abstract:
This bachelor‘s dissertation is focused on analysis of offer and services provided by restaurants in Prague. This dissertation uses Mystery shopping method to discover and rate the quality of services offered in chosen facilities. The aim of this work is to uncover how acquired ratings match up with ratings in the Michelin guide. Standards of service and staff professionality were observed in the selected …more
Abstract:
Bakalárska práca sa zaoberá analýzou ponuky a obsluhy v pražských reštauráciách obsiahnutých v sprievodcovi Michelin 2017. Pomocou metódy Mystery shopping sleduje kvalitu služieb vo vybraných zariadeniach. Cieľom tejto práce je zistiť, ako sa zhoduje hodnotenie zariadení s realitou. Či sú dodržiavané štandardy obsluhy, správania sa ku zákazníkom a dodržiavanie úrovne a upravenosti personálu vo vybratých …more
 

Keywords

Gastronomické služby Kvalita služieb Mystery shopping Ponuka Obsluha Sprievodca Michelin
 
Language used: Slovak
Date on which the thesis was submitted / produced: 16. 6. 2017
Identifier: http://is.vsh.cz/th/14903/vsh_b/

Thesis defence

  • Date of defence: 5. 9. 2017
  • Supervisor: Ing. Jiří Zelený
  • Reader: Ing. Blanka Zimáková

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Institution archiving the thesis and making it accessible: Vysoká škola hotelová v Praze
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Institute of Hospitality Management in Prague

Bachelor programme / field:
Gastronomy, Hotel Management and Tourism / Hospitality Management (Study in Czech)

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