Patients as Customers. A Comparative Study on Patient's Satisfaction in Private and Public Medical Practice – Yuliya Lebedeva
Yuliya Lebedeva
Master's thesis
Patients as Customers. A Comparative Study on Patient's Satisfaction in Private and Public Medical Practice
Patients as Customers. A Comparative Study on Patient Satisfaction in Private and Public Medical Practice
Abstract:
I do not study in Czech!Abstract:
The research paper is analysing patients as customers and compares patient satisfaction in public and private medical practices. Previous Austrian hospital efficiency studies date back to the 1990s, thus this thesis aims to address the situation as it is nowadays. The area of patient satisfaction is of particular interest to the healthcare sector in the view of its association with increased financial …moreKeywords
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Language used: English
Date on which the thesis was submitted / produced: 12. 5. 2017
Identifier:
http://www.vse.cz/vskp/eid/75072
Thesis defence
- Date of defence: 25. 9. 2018
- Supervisor: Ludmila Štěrbová
- Reader: Armin Fidler
Citation record
ISO 690-compliant citation record:
LEBEDEVA, Yuliya. \textit{Patients as Customers. A~Comparative Study on Patient's Satisfaction in Private and Public Medical Practice}. Online. Master's thesis. Praha: University of Economics, Prague. 2017. Available from: https://theses.cz/id/utlxqe/.
Full text of thesis
Contents of on-line thesis archive
Published in Theses:- autentizovaným zaměstnancům ze stejné školy/fakulty
Other ways of accessing the text
Institution archiving the thesis and making it accessible: Vysoká škola ekonomická v Prazehttp://www.vse.cz/vskp/eid/75072
Vysoká škola ekonomická v Praze
Master programme / field:
Mezinárodní ekonomické vztahy / International Business - Central European Business Realities
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