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Bc. Michaela Kalivodová

Master's thesis

Možnosti aplikace Lean Six Sigma v sektoru ICT

Application possibilities of Lean Six Sigma in ICT sector
Abstract:
The diploma thesis deals with application of lean six sigma, which originates in manufacturing sector, in the sector of ICT services. Theoretical part of the thesis describes services, lean six sigma, ICT sector and DMAIC process for implementing LSS in an organization. The empirical part contains optimization of processes in two selected companies based on described tools. The second part of empirical …more
Abstract:
Diplomová práca sa zaoberá aplikáciou metodiky lean six sigma,ktorej pôvodom je výrobné prostredie, v sektore ICT so zameraním na oblasť služieb. Teoretická časť charakterizuje služby, lean six sigma, sektor ICT a DMAIC proces pre implementovanie LSS v podniku. Prvá časť praktickej časti obsahuje optimalizovanie procesov v dvoch podnikoch služieb z ICT sektoru pomocou popísaných nástrojov. V druhej …more
 

Keywords

lean six sigma ICT IT služby DMAIC
 
Language used: Slovak
Date on which the thesis was submitted / produced: 5. 1. 2018
Identifier: https://is.muni.cz/th/cuvju/

Thesis defence

  • Date of defence: 2. 2. 2018
  • Supervisor: doc. Ing. Radoslav Škapa, Ph.D.
  • Reader: Ing. Michal Jirásek

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Institution archiving the thesis and making it accessible: Masarykova univerzita, Ekonomicko-správní fakulta
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