Challenges of Artificial Intelligence in Workplace (Shared Services) with Management

BSc. Ahmed Farah, BSc

Diplomová práce

Abstract:

The purpose of this study was to determine how AI/RPA influences employees & managers performance & expectations in financial shared services and the shape of management. AI and RPA collaborate to expand automation into new different areas and applications, enabling the automation of increasingly complicated processes. Because of the vast amount of typical activities that accountants conduct every day, finance shared services are one of the most impacted by automation. The theoretical part is focusing on management, artificial intelligence & robotic process automation. The practical part consists of quantitative and qualitative research . An attempt was made to apply the UTAUT model's structure, which aids in the identification of influencing elements for technology adoption. One element which is predicted performance was examined in this context. Also the author was trying to predict how this can affect the management. The study's findings revealed that predicted performance has a major impact on employees' willingness to work with AI / RPA technologies and that applying AI/RPA will affect the shape of management, specifically the low and middle level management. Concerning the subject of employment, employees' anxieties of losing their jobs were highlighted. This study revealed that AI/RPA is not yet replacing financial employees and low & middle management totally, but rather inviting them to connect with AI/RPA systems in order to perform more efficiently and to be ready for the change.

Keywords

Artificial Intelligence, RPA, Finance Shared Services, Low level management, middle level management, Future management, Accountants, Performance Expectancy, UTAUT

Jazyk práce: angličtina

Datum vytvoření / odevzdání či podání práce: 30. 11. 2022

Obhajoba závěrečné práce

• Vedoucí: Ing. Richard Selby, Ph.D.

Česká zemědělská univerzita v Praze

Provozně ekonomická fakulta

Magisterský studijní program / obor:
Economics and Management / Economics and Management