E-Government: New tool for citizen participation and satisfaction

Šárka Motyčková

Master's thesis

Abstract:

The topic of this thesis is the current issue of online service delivery that covers relationship between government and its citizens. E-government is a tool emerging from an increasing frustration of citizens of their elected representatives. The theoretical part introduces reader with three subchapters; e-participation, e-government and Open Government Data; suggesting effective and transparent options that may help to cure so called representative crisis; while providing necessary knowledge concerning participation of citizens and involving their opinions in decision-making processes. This part of work includes examples of e-government in different countries. The practical part is based on analysis of pilot case studies of two municipalities situated in EU member states, which have recently dealt with e-participation projects and made an effort to connect via internet with their citizens. Results cover learned lessons and recommendations on how to deliver public welfare.

Keywords

pilot project, e-participation, e-government, public welfare, collaborative leadership, transparency, effectiveness

Jazyk práce: English

Datum vytvoření / odevzdání či podání práce: 24. 11. 2016

Obhajoba závěrečné práce

• Vedúci: Ing. Richard Selby, Ph.D.

Czech University of Life Sciences Prague

Faculty of Economics and Management

Master programme / odbor:
Economics and Management / European Agrarian Diplomacy