Optimizing Organizational IT Service Management through the Implementation of ITIL Framework – Bc. Sadman Amir, BSc
Bc. Sadman Amir, BSc
Master's thesis
Optimizing Organizational IT Service Management through the Implementation of ITIL Framework
Abstract:
The Purpose of this thesis is to point out the key elements of an organization that can be improved by applying the best standards from recognized guidelines. Nowadays most companies are IT-oriented. Whether it is finance, Sales, or HR management every department is integrated with IT devices and management. Companies face huge losses and less customer reliance and satisfaction when any IT incidents …more
Language used: English
Date on which the thesis was submitted / produced: 3. 12. 2023
Thesis defence
- Date of defence: 8. 2. 2024
- Supervisor: prof. Ing. Mansoor Maitah, Ph.D. Ph.D.
- Reader: Jana Skřivánková, B.E., externi
Citation record
ISO 690-compliant citation record:
AMIR, Sadman. \textit{Optimizing Organizational IT Service Management through the Implementation of ITIL Framework}. Online. Master's thesis. Praha: Czech University of Life Sciences Prague, Faculty of Economics and Management. 2023. Available from: https://theses.cz/id/fepy4a/.
Full text of thesis
Contents of on-line thesis archive
Published in Theses:- světu
Other ways of accessing the text
Institution archiving the thesis and making it accessible: Česká zemědělská univerzita v Praze, Provozně ekonomická fakultaCzech University of Life Sciences Prague
Faculty of Economics and ManagementMaster programme / field:
Systems Engineering and Informatics / Informatics
Theses on a related topic
-
Viable service systems and business process management
Olayemi Michael Olawepo -
Proposal of Testing Process for Service Systems
Zdeněk Vrbka -
Module for Project Cost & Revenue Analysis
Ester Vilímková -
Low-cost monitoring of smartcard communication using single-board computer applied to Bitcoin transaction signing
Lejla Džaferbegović -
Cost-optimal AWS Deployment Configuration for Containerized Event-driven Systems
Martin Sisák -
Exploring the Impact of Rising Cost of Living in 2022 on the Welfare System and Low-Income Households
Tamara Štrauchová -
Low-cost cestování jako životní styl a současně marketingový nástroj
Jan Košťál -
Implementation of a cost-effective kiosk authentication system
Lucia Lopúchová
Name
Posted by
Uploaded/Created
Rights