Optimizing Organizational IT Service Management through the Implementation of ITIL Framework – Bc. Sadman Amir, BSc
Bc. Sadman Amir, BSc
Master's thesis
Optimizing Organizational IT Service Management through the Implementation of ITIL Framework
Abstract:
The Purpose of this thesis is to point out the key elements of an organization that can be improved by applying the best standards from recognized guidelines. Nowadays most companies are IT-oriented. Whether it is finance, Sales, or HR management every department is integrated with IT devices and management. Companies face huge losses and less customer reliance and satisfaction when any IT incidents …more
Language used: English
Date on which the thesis was submitted / produced: 3. 12. 2023
Thesis defence
- Date of defence: 8. 2. 2024
- Supervisor: prof. Ing. Mansoor Maitah, Ph.D. Ph.D.
- Reader: Jana Skřivánková, B.E., externi
Citation record
ISO 690-compliant citation record:
AMIR, Sadman. \textit{Optimizing Organizational IT Service Management through the Implementation of ITIL Framework}. Online. Master's thesis. Praha: Czech University of Life Sciences Prague, Faculty of Economics and Management. 2023. Available from: https://theses.cz/id/fepy4a/.
Full text of thesis
Contents of on-line thesis archive
Published in Theses:- světu
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Institution archiving the thesis and making it accessible: Česká zemědělská univerzita v Praze, Provozně ekonomická fakultaCzech University of Life Sciences Prague
Faculty of Economics and ManagementMaster programme / field:
Systems Engineering and Informatics / Informatics
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