Process of Service Catalogue creation in Smart City

Mgr. Odonchimeg Bayarsaikhan

Diplomová práce

Anotace:

The purpose of this thesis was to develop the principles of how to create a service catalogue in a multi-contextual environment of smart city and to present its basic structure. Accordingly, we were studying the basic principles of ITIL, adapting the multi-contextual environment of the smart environment, and introducing the new Smart City Layered Model which was shown principle of creating service catalogue structure for smart city. We believe that the updated model, and the contextual approach to creating a smart city service catalogue structure, will be the solution.

Abstract:

The purpose of this thesis was to develop the principles of how to create a service catalogue in a multi-contextual environment of smart city and to present its basic structure. Accordingly, we were studying the basic principles of ITIL, adapting the multi-contextual environment of the smart environment, and introducing the new Smart City Layered Model which was shown principle of creating service catalogue structure for smart city. We believe that the updated model, and the contextual approach to creating a smart city service catalogue structure, will be the solution.

Keywords

Smart City, ITIL, Service management, Service Design, Service catalogue management, Service catalogue

Jazyk práce: angličtina

Datum vytvoření / odevzdání či podání práce: 18. 5. 2021

Obhajoba závěrečné práce

• Obhajoba proběhla 22. 6. 2021
• Vedoucí: Ing. Leonard Walletzký, Ph.D.
• Oponent: doc. Ing. RNDr. Barbora Bühnová, Ph.D.

Masarykova univerzita

Fakulta informatiky

Magisterský studijní program / obor:
Software Systems and Services Management (eng) / Services Development Management