Process of Service Catalogue creation in Smart City – Mgr. Odonchimeg Bayarsaikhan
Mgr. Odonchimeg Bayarsaikhan
Master's thesis
Process of Service Catalogue creation in Smart City
Process of Service Catalogue creation in Smart City
Abstract:
The purpose of this thesis was to develop the principles of how to create a service catalogue in a multi-contextual environment of smart city and to present its basic structure. Accordingly, we were studying the basic principles of ITIL, adapting the multi-contextual environment of the smart environment, and introducing the new Smart City Layered Model which was shown principle of creating service …moreAbstract:
The purpose of this thesis was to develop the principles of how to create a service catalogue in a multi-contextual environment of smart city and to present its basic structure. Accordingly, we were studying the basic principles of ITIL, adapting the multi-contextual environment of the smart environment, and introducing the new Smart City Layered Model which was shown principle of creating service …more
Language used: English
Date on which the thesis was submitted / produced: 18. 5. 2021
Identifier:
https://is.muni.cz/th/tku18/
Thesis defence
- Date of defence: 22. 6. 2021
- Supervisor: Ing. Leonard Walletzký, Ph.D.
- Reader: doc. Ing. RNDr. Barbora Bühnová, Ph.D.
Citation record
Full text of thesis
Contents of on-line thesis archive
Published in Theses:- světu
Other ways of accessing the text
Institution archiving the thesis and making it accessible: Masarykova univerzita, Fakulta informatikyMasaryk University
Faculty of InformaticsMaster programme / field:
Software Systems and Services Management (eng) / Services Development Management
Theses on a related topic
-
Challenges of a new approach in the management of ICT: the service management perspective in the Smart City context
Dominika Talianová -
Rozbor hodnocení zaměstnanců ve vybrané organizaci se zaměřením na sekci service management a market data a service interface
Mihaela Cernusca -
Transformácia Service Management tímu pomocou agilných metód
Xenia Kuštanová -
Service desk, knowledge management a secrets management v malé organizaci
Vít Pouzar -
Service Lifecycle Management Application
Anton Giertli -
IT Service Management - procesní řízení IT podle ITIL
Mykhailo Mykytynets -
Implementation and Delivery of Integrated IT Service Management solution using ServiceNow platform
Aleksandr Kadesnikov -
Optimizing Organizational IT Service Management through the Implementation of ITIL Framework
Sadman Amir