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Mgr. Odonchimeg Bayarsaikhan

Master's thesis

Process of Service Catalogue creation in Smart City

Process of Service Catalogue creation in Smart City
Abstract:
The purpose of this thesis was to develop the principles of how to create a service catalogue in a multi-contextual environment of smart city and to present its basic structure. Accordingly, we were studying the basic principles of ITIL, adapting the multi-contextual environment of the smart environment, and introducing the new Smart City Layered Model which was shown principle of creating service …more
Abstract:
The purpose of this thesis was to develop the principles of how to create a service catalogue in a multi-contextual environment of smart city and to present its basic structure. Accordingly, we were studying the basic principles of ITIL, adapting the multi-contextual environment of the smart environment, and introducing the new Smart City Layered Model which was shown principle of creating service …more
 

Keywords

Smart City ITIL Service management Service Design Service catalogue management Service catalogue
 
Language used: English
Date on which the thesis was submitted / produced: 18. 5. 2021
Identifier: https://is.muni.cz/th/tku18/

Thesis defence

  • Date of defence: 22. 6. 2021
  • Supervisor: Ing. Leonard Walletzký, Ph.D.
  • Reader: doc. Ing. RNDr. Barbora Bühnová, Ph.D.

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