Information Technology Change Risk Minimization: A Case of Using Global ServiceNow(GSN)

Ing. B.Sc. Haydiso Bereket Detamo, MSc

Master's thesis

Abstract:

This study explores the use of Global Service Now (GSN) to minimize risks associated with information technology (IT) change. The purpose of the research is to investigate the effectiveness of GSN in mitigating the risks associated with IT changes and by describing best feature of GSN for success of IT change implementation. The research did in selected company a case study approach, collecting data from a multinational organization that adopted GSN for managing IT change. The results of the study demonstrate that GSN is an effective tool for minimizing IT change risks, with significant reductions in risk and increased efficiency in managing IT changes. The study also identifies factors such as stakeholder involvement, communication, training, and customization that influence the success of GSN implementation. The findings provide insights into how organizations can effectively implement GSN for minimizing IT change risks and enhance their IT change management processes.

Keywords

IT change management, Risk assessment, ITIL, Risk mitigation, efficiency

Jazyk práce: English

Datum vytvoření / odevzdání či podání práce: 4. 4. 2023

Obhajoba závěrečné práce

• Obhajoba proběhla 22. 5. 2023
• Vedúci: Ing. Miloš Ulman, Ph.D.
• Oponent: Pavel Liška, externi

Czech University of Life Sciences Prague

Faculty of Economics and Management

Master programme:
Informatics