Dominika Nováková
Bachelor's thesis
Managing for Quality in Hospitality
Managing for Quality in Hospitality
Abstract:
NOVÁKOVÁ, Dominika, Managing for Quality in Hospitality [Bachelor dissertation] Institute of Hospitality Management in Prague. Prague, 2013. Total number of pages: 55. To be superior industry and market leaders, only attracting new customers is not sufficient, the managers have to be concentrating on keeping already existing customers and putting into practice efficient policies of the satisfaction …moreAbstract:
NOVÁKOVÁ, Dominika, Managing for Quality in Hospitality [Bachelor dissertation] Institute of Hospitality Management in Prague. Prague, 2013. Total number of pages: 55. To be superior industry and market leaders, only attracting new customers is not sufficient, the managers have to be concentrating on keeping already existing customers and putting into practice efficient policies of the satisfaction …more
Language used: English
Date on which the thesis was submitted / produced: 25. 4. 2013
Identifier:
http://is.vsh.cz/th/11620/vsh_b/
Thesis defence
- Date of defence: 4. 6. 2013
- Supervisor: PhDr. Marek Merhaut, Ph.D.
- Reader: doc. RNDr. Zdena Lustigová, CSc.
Full text of thesis
Contents of on-line thesis archive
Published in Theses:- no one
Other ways of accessing the text
Institution archiving the thesis and making it accessible: Vysoká škola hotelová v PrazeInstitute of Hospitality Management in Prague
Bachelor programme / field:
Gastronomy, Hotel Management and Tourism / Hospitality Management (instruction in English)
Theses on a related topic
-
Management jakosti ve vztahu ke zvyšování spokojenosti zákazníka
Jan Hraba -
Management jakosti ve vztahu ke zvyšování spokojenosti zákazníka
Ester Bendová -
Comparative Assessment of Customer Service in High-Cost Airline Industry
Akmaral Berikova -
The Role of Service Employees in Customer Satisfaction during COVID-19: Conditions, Problems and Prospects
Varvara Stradina -
Analysis of Customer Satisfaction in Czech Teahouses
Diana Korosteleva -
Možnosti a výhody začlenění nezávislého hotelu do hotelového řetězce Hilton.
Kateřina Vršecká -
Hodnocení hotelové značky Hilton českými klienty.
Filip Touška -
Marketing a zohledňování sociální a kulturní různorodosti v hotelu Hilton Prague
Anna Oliinyk