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Bc. Roman Stehlík

Master's thesis

Procesní analýza servisního oddělení

Process Analysis of the Service Department
Abstract:
Goal of this diploma thesis was a process analysis and documentation of the service and support department. Department is part of the company that is specialized in a provision of investment services.
Abstract:
Cieľom diplomovej práce bola analýza a dokumentácia procesov oddelenia služieb a podpory. Oddelenie je súčasťou firmy špecializujúcej sa na poskytovanie investičných služieb.
 

Keywords

BPMN 2.0 proces analýza oddelenie služieb investičné služby služby a podpora ITIL dokumentácia procesov analýza procesov
 
Language used: Slovak
Date on which the thesis was submitted / produced: 7. 1. 2015
Identifier: https://is.muni.cz/th/fhpo3/

Thesis defence

  • Date of defence: 11. 2. 2015
  • Supervisor: RNDr. Jaroslav Ráček, Ph.D.
  • Reader: RNDr. Josef Daňa

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Institution archiving the thesis and making it accessible: Masarykova univerzita, Fakulta informatiky
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