Etiquette in society with a focus on hospitality – Bc. Nela Zbořilová
Bc. Nela Zbořilová
Bachelor's thesis
Etiquette in society with a focus on hospitality
Etiquette in society with a focus on hospitality
Abstract:
Cieľom práce je definovať ako správanie zamestnancov v prípadovej štúdii Potrefena Husa Bohnice ovplyvňuje zákaznícku spokojnosť a tiež určiť kľúčové prvky, ktoré v danej reštaurácii zaisťujú zákaznícku spokojnosť. Teoretická časť tejto práce opisuje dôležitosť kvality služieb, kvality práce zamestnancov a definuje vhodný výzor zamestnancov. Okrem toho, vyzdvihuje význam naplňovania očakávaní zákazníkov …moreAbstract:
The aim of the study is to determine how employees’ behavior in the case study, restaurant Potrefena Husa Bohnice, influences customer satisfaction and what the key elements are in this restaurant, which ensure customer satisfaction. The literature review of this study describes importance of quality of services, quality of employee performance and defines suitable personal appearance. Moreover, it …more
Language used: English
Date on which the thesis was submitted / produced: 22. 4. 2015
Identifier:
http://is.vsh.cz/th/13266/vsh_b/
Thesis defence
- Date of defence: 2. 6. 2015
- Supervisor: M.A. Donna Dvorak
- Reader: PhDr. Marek Merhaut, Ph.D.
Full text of thesis
Contents of on-line thesis archive
Published in Theses:- no one
Other ways of accessing the text
Institution archiving the thesis and making it accessible: Vysoká škola hotelová v PrazeInstitute of Hospitality Management in Prague
Bachelor programme / field:
Gastronomy, Hotel Management and Tourism / Hospitality Management (Study in English)
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