Julie Labská
Bachelor's thesis
Zavedení ITIL v malých a středních podnicích
Implementation of ITIL into Small and Medium Business
Abstract:
Tato práce se zaměřuje nejprve na obecný popis ITIL V3 (Information Technology Infrastructure Library) a jeho pět elementárních částí, aby se čtenář seznámil s podstatnými pojmy a měl alespoň základní přehled o tomto přístupu ke správě IT služeb. V teoretické rovině je více do hloubky rozebrána část Service Strategy, jejíž analýze se posléze věnuje i praktická část této práce. Pro potřeby práce je …moreAbstract:
This work is initially focused on the general description of ITIL V3 (Information Technology Infrastructure Library) and its five elementary books to enable the reader to become familiar with the essential terms and to get at least an overall view of this approach to the administration of IT services. The section Service Strategy is deeply analyzed on a theoretical level as well as in the practical …more
Language used: Czech
Date on which the thesis was submitted / produced: 2. 2. 2011
Identifier:
http://www.vse.cz/vskp/eid/27391
Thesis defence
- Date of defence: 23. 6. 2011
- Supervisor: Michal Faina
- Reader: Jan Pour
Full text of thesis
Contents of on-line thesis archive
Published in Theses:- autentizovaným zaměstnancům ze stejné školy/fakulty
Other ways of accessing the text
Institution archiving the thesis and making it accessible: Vysoká škola ekonomická v Prazehttp://www.vse.cz/vskp/eid/27391
Vysoká škola ekonomická v Praze
Bachelor programme / field:
Aplikovaná informatika / Informatika
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