The Role of Service Employees in Customer Satisfaction during COVID-19: Conditions, Problems and Prospects – Varvara Stradina
Varvara Stradina
Bachelor's thesis
The Role of Service Employees in Customer Satisfaction during COVID-19: Conditions, Problems and Prospects
Abstract:
Companies use marketing in order to promote products and services. The main goal of marketing is to create and provide services that satisfy consumer needs and their expectations. The role of the employees is very important in the providing good quality services. However, many external factors affect employees’ performance and quality of the service as well. The employees of the company of Swiss Hotel …more
Language used: English
Date on which the thesis was submitted / produced: 14. 3. 2022
Thesis defence
- Supervisor: Ing. Lenka Platilová Vorlíčková
Citation record
ISO 690-compliant citation record:
STRADINA, Varvara. \textit{The Role of Service Employees in Customer Satisfaction during COVID-19: Conditions, Problems and Prospects}. Online. Bachelor's thesis. Praha: Czech University of Life Sciences Prague, Faculty of Economics and Management. 2022. Available from: https://theses.cz/id/70y3md/.
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Institution archiving the thesis and making it accessible: Česká zemědělská univerzita v Praze, Provozně ekonomická fakultaCzech University of Life Sciences Prague
Faculty of Economics and ManagementBachelor programme / field:
Economics Policy and Administration / Business Administration
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