Kseniia Bobykina
Bachelor's thesis
Service Quality and Consumer Satisfaction
Abstract:
The main objective of this Bachelor thesis is to evaluate the significance of eWOM for service providing companies and their customers. In particular Airbnb (service providing company) and Abrupt (Airbnb host company). The thesis is divided into two sections, the first being theoretical and the second practical. The theoretical component is focused on a literature review of different authors in the …more
Language used: English
Date on which the thesis was submitted / produced: 26. 3. 2020
Thesis defence
- Supervisor: Ing. Lenka Platilová Vorlíčková
Citation record
ISO 690-compliant citation record:
BOBYKINA, Kseniia. \textit{Service Quality and Consumer Satisfaction}. Online. Bachelor's thesis. Praha: Czech University of Life Sciences Prague, Faculty of Economics and Management. 2020. Available from: https://theses.cz/id/bsk7tu/.
Full text of thesis
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Published in Theses:- světu
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Institution archiving the thesis and making it accessible: Česká zemědělská univerzita v Praze, Provozně ekonomická fakultaCzech University of Life Sciences Prague
Faculty of Economics and ManagementBachelor programme / field:
Economics and Management / Economics and Management
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