Zpět na vyhledávání

Mgr. Dušan Stranatić

Master's thesis

Service Design Process

Service Design Process
Abstract:
I přes zvýšené využívání designu služby jako praxe je jedním z hlavních problému, je vybrat si správnou sadu nástrojů a metod pro návrhového procesu. Abychom pochopili, Service Design proces a různé nástroje a metody; výzkum, sekundární výzkum, a workshop byly použity. Tím, že hledá odpověď na procesu návrhu jednotný služby v určitém odvětví služeb, více než 300 projektů z Global Service Jam 2014 jesou …more
Abstract:
Despite increased use of service design as a practice one of the main challenge is choose the right set of tools and methods for design process. In order to understand Service Design process and various tools and methods; research, secondary research, and a workshop have been used. By seeking the answer to unified service design process in a specific service sector, over 300 projects from Global Service …more
 

Keywords

Service Design Design Thinking Service Design Process Framework Tools and Methods
 
Language used: English
Date on which the thesis was submitted / produced: 8. 1. 2015
Identifier: https://is.muni.cz/th/j556s/

Thesis defence

  • Date of defence: 9. 2. 2015
  • Supervisor: Ing. Leonard Walletzký, Ph.D.
  • Reader: Ing. Jaroslav Zelený, CSc.

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Institution archiving the thesis and making it accessible: Masarykova univerzita, Fakulta informatiky
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Masaryk University

Faculty of Informatics

Master programme / field:
Applied Informatics / Service Science, Management and Engineering

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