Training and Development of Employees in British Council Prague

Bc. Kristýna Smažíková

Master's thesis

Abstract:

This diploma thesis examines the training and development system of employees in the organisation British Council Prague. The main aim of the thesis is to evaluate the current state of training and development system, subsequently identify its problematic areas and propose possible further recommendations. The thesis is divided into two parts, the theoretical part and the practical part. The theoretical part contains basic notions from the area of Human Resource Management based on an analysis of the secondary sources. The practical part contains analysis of the corporate internal documents and is focused on the characteristics of the selected organisation, description of the current state of training and development system of employees. It also contains an evaluation of the survey, which is conducted based on the data gathered through semi-standardized interviews with Human Resource Manager and with Customer Services Manager, as well as from the questionnaire that is completed by the employees. To conclude this thesis, based on the recognized drawbacks, some recommendations, for improving the training and development process, are defined.

Keywords

Human Resource Management, Human Capital, Learning, Organisational Learning, Training, Methods of Training, Development

Jazyk práce: English

Datum vytvoření / odevzdání či podání práce: 30. 11. 2018

Obhajoba závěrečné práce

• Vedúci: Ing. Martina Fejfarová, Ph.D.

Czech University of Life Sciences Prague

Faculty of Economics and Management

Master programme / odbor:
Economics and Management / Economics and Management