Customer satisfaction and how to measure it (case study) – Ing. Kateryna Grydasova
Ing. Kateryna Grydasova
Diplomová práce
Customer satisfaction and how to measure it (case study)
Customer satisfaction and how to measure it (case study)
Anotace:
Topic of the Diploma Thesis is Customer Satisfaction and how to Measure It. The purpose of the existence of any business is a profit that new and permanent clients bring. Trust of people must be earned. The main indicator of quality of activity of any company is the satisfaction of their clients. Customers whose requirements your product or service did not satisfy will not come back to you. To avoid …víceAbstract:
Topic of the Diploma Thesis is Customer Satisfaction and how to Measure It. The purpose of the existence of any business is a profit that new and permanent clients bring. Trust of people must be earned. The main indicator of quality of activity of any company is the satisfaction of their clients. Customers whose requirements your product or service did not satisfy will not come back to you. To avoid …více
Jazyk práce: angličtina
Datum vytvoření / odevzdání či podání práce: 15. 4. 2016
Identifikátor:
https://is.vsfs.cz/th/tswmz/
Obhajoba závěrečné práce
- Obhajoba proběhla 26. 8. 2016
- Vedoucí: PhDr. Karel Eliáš, CSc.
- Oponent: Ing. Jiří Šnajdar
Plný text práce
Obsah online archivu závěrečné práce
Zveřejněno v Theses:- nikomu
Jak jinak získat přístup k textu
Instituce archivující a zpřístupňující práci: Vysoká škola finanční a správníVysoká škola finanční a správní
Magisterský studijní program / obor:
Ekonomika a management / Marketing Communication
Práce na příbuzné téma
-
Customer satisfaction and how to measure it (case study)
Sherif Chalifa -
Medical Translation from the Perspective of User Needs of Medical Professionals
Zuzana Ševčíková -
Needs Analysis, Its Implementation and Effectiveness in an EFL Online Course: A Case Study
Dominik Frýbort -
An Example of Needs Analysis Implementation into an ESP Course
Alena Fialová -
Accessibility of Teaching Materials in English Language and Literature with a Focus on Pupils with Special Needs
Radka Machálková -
Learning needs of senior English learners
Tereza Bořková -
Teachers’ views on accommodating learners of English with special educational needs
Nikola Bartošová -
Translator Training in the Czech Republic: Options and Needs
Kateřina Svobodová