Standardizace service delivery procesů ve středně velké IT společnosti – Bc. Jakub Samuel Paulovič
Bc. Jakub Samuel Paulovič
Master's thesis
Standardizace service delivery procesů ve středně velké IT společnosti
Standardization of service delivery processes in a medium-sized organization
Abstract:
Práca predstavuje teoretické koncepty riadenia služieb v IT, metódy riadenia životného cyklu vývoja softvéru a koncept kultúry DevOps. Následne sa zameriava na analýzu situácie v časti konkrétnej IT spoločnosti a identifikáciu problémov v aktuálnom spôsobe jej fungovania. Vhodne zvolená časť predstavených konceptov je následne aplikovaná v danej organizácii s cieľom vyriešenia identifikovaných problémov …moreAbstract:
This thesis deals with the topic of service delivery processes in the specific environment of software development companies. First, it describes the theoretical concepts of IT Service Management, Software Development Life Cycle methods, and DevOps. Subsequently, it focuses on analyzing the situation of a specific organization and identifying issues in the way it currently operates. Then it describes …more
Language used: English
Date on which the thesis was submitted / produced: 17. 5. 2018
Identifier:
https://is.muni.cz/th/t1mh2/
Thesis defence
- Date of defence: 18. 6. 2018
- Supervisor: RNDr. Josef Daňa
- Reader: RNDr. Jaroslav Ráček, Ph.D.
Citation record
Full text of thesis
Contents of on-line thesis archive
Published in Theses:- světu
Other ways of accessing the text
Institution archiving the thesis and making it accessible: Masarykova univerzita, Fakulta informatikyMasaryk University
Faculty of InformaticsMaster programme / field:
Applied Informatics / Service Science, Management and Engineering
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