Employee Training and development in an Insurance Company

Bc. Kristýna Roubalová

Master's thesis

Abstract:

This diploma thesis aims to evaluate the current training and development system of employees in Kooperativa pojišťovna, a.s., Vienna Insurance Group. An equally important objective is to identify any problematic areas and suggest appropriate improvements of the system. The thesis also identifies different approaches from both employees’ and their managers’ points of view and determines the employees’ satisfaction with the current system. The thesis is divided into two parts. The theoretical part is focused on the theoretical background related to training and development of employees. In the practical part the chosen company and its current training and development system are described. The research of the thesis is based on the information gathered from the company’s internal materials, the questionnaire survey completed by the employees and interview conducted with the Head of Training and Development Department. The survey has revealed that most of employees consider the entire training and development system to be sufficient and well-designed. Moreover, the majority of employees have positive attitude towards further training and education. Although the employees are satisfied with the training system, there were some gaps of the system observed concerning an internal questionnaire survey, the offer of training courses, initiative of education partners, participation in voluntary training and the current training system in the time of pandemic. In the final chapter there is an overall evaluation of the training system in Kooperativa, and some appropriate improvements of the system are suggested.

Keywords

Human Resource Management, Learning, Education, Corporate Training, Development, Employees, Management, Training Methods, Satisfaction, Insurance Company

Language used: English

Date on which the thesis was submitted / produced: 21. 3. 2021

Thesis defence

• Supervisor: Ing. Richard Selby, Ph.D.

Czech University of Life Sciences Prague

Faculty of Economics and Management

Master programme / field:
Economics and Management / Economics and Management