Business Ethics in the Hospitality Industry

Nursulu Bilyalova

Bachelor's thesis

Abstract:

The thesis is focused on the observation and evaluation of the business ethics issues in the hospitality industry. Basically, there will be covered three main topics: the influence of the environmental factor on the development of the hospitality business ethics, the difference between local and foreign (migrant) workers in industry and the influence of robotization on business ethics. The main idea of this thesis is to tell in more detail about these problems, explain what is the connection between them and business ethics, what difficulties people face during these problems, what alternative solutions exist or can be proposed to solve them. The practical part of this thesis will cover opinions collected from the insiders of the business and from the customer’s side. It will be also discussed what is the impact of the pandemic on ethics in the hospitality business. It was decided to use two types of research to complete the practical part: interview and survey. The interview will give a greater vision of the situation from the employee side. Business insiders will tell if they had an experience with such issues in their practice, what they think about these topics, why these topics are so important and if there any solutions to these ethical issues. In turn, survey will give a vision from the customers side. It will be interesting to find out what people, who are not connected with the industry, think about these issues.

Keywords

Hospitality, Ethics, Sustainable tourism, Sustainability, Environment, Corporate Social Responsibility, Robots, COVID-19, Exploitations, Hotel industry

Language used: English

Date on which the thesis was submitted / produced: 15. 3. 2021

Thesis defence

• Supervisor: Daniel Rosenhaft Swain, Ph.D. MA

Czech University of Life Sciences Prague

Faculty of Economics and Management

Bachelor programme / field:
Economics Policy and Administration / Business Administration