Bc. Michaela Haramiová

Bachelor's thesis

Vybrané formy komunikácie k zvýšeniu efektivity práce s klientom

Selected forms of communication to increase work effectiveness with client
Abstract:
BSc thesis topic is selected form of communication to increase efficiency of work with clients. The work is divided into four chapters. The first chapter focuses on the essence of communication, communication process and communications. The second chapter deals with the modern means of communication to increase efficiency of work with clients. The third chapter is characterized by active CRM system …more
Abstract:
Témou bakalárskej práce sú Vybrané formy komunikácie pre zvýšenie efektivity práce s klientom. Práca je rozdelená do štyroch kapitol. Prvá kapitola je zameraná na podstatu komunikácie, komunikačného procesu a druhom komunikácie. Druhá kapitola pojednáva o moderných komunikačných prostriedkov pre zvýšenie efektivity práce s klientom. V tretej kapitole je charakterizovaný aktívny CRM systém pre riadenie …more
 

Keywords

Základné pojmy komunikácia moderné komunikačné prostriedky CRM systém efektívna komunikácia riadenie vzťahov so zákazníkmi. Basic concepts communication modern means of communication effective communication customer relations management.
 
Language used: Slovak
Date on which the thesis was submitted / produced: 8. 6. 2009
Identifier: https://is.ambis.cz/th/ftib0/

Thesis defence

  • Date of defence: 11. 6. 2009
  • Supervisor: Ing. Miroslav Križan
  • Reader: Ing. Denis Čabaj

Citation record

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Institution archiving the thesis and making it accessible: Vysoká škola regionálního rozvoje a Bankovní institut – AMBIS, Bankovní institut vysoká škola SK
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