Customer satisfaction and how to measure it (case study) – Ing. Kateryna Grydasova
Ing. Kateryna Grydasova
Master's thesis
Customer satisfaction and how to measure it (case study)
Customer satisfaction and how to measure it (case study)
Abstract:
Topic of the Diploma Thesis is Customer Satisfaction and how to Measure It. The purpose of the existence of any business is a profit that new and permanent clients bring. Trust of people must be earned. The main indicator of quality of activity of any company is the satisfaction of their clients. Customers whose requirements your product or service did not satisfy will not come back to you. To avoid …moreAbstract:
Topic of the Diploma Thesis is Customer Satisfaction and how to Measure It. The purpose of the existence of any business is a profit that new and permanent clients bring. Trust of people must be earned. The main indicator of quality of activity of any company is the satisfaction of their clients. Customers whose requirements your product or service did not satisfy will not come back to you. To avoid …more
Language used: English
Date on which the thesis was submitted / produced: 15. 4. 2016
Identifier:
https://is.vsfs.cz/th/tswmz/
Thesis defence
- Date of defence: 26. 8. 2016
- Supervisor: PhDr. Karel Eliáš, CSc.
- Reader: Ing. Jiří Šnajdar
Citation record
Full text of thesis
Contents of on-line thesis archive
Published in Theses:- no one
Other ways of accessing the text
Institution archiving the thesis and making it accessible: Vysoká škola finanční a správníUniversity of Finance and Administration
Master programme / field:
Economics and Management / Marketing Communication
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