Optimalizace a implementace procesu v systému ServiceNow ve zvoleném podniku – Bc. Tereza Katzerová
Bc. Tereza Katzerová
Master's thesis
Optimalizace a implementace procesu v systému ServiceNow ve zvoleném podniku
Process optimalization and implementation in ServiceNow system in a selected company
Abstract:
Podstatou diplomové práce je optimalizace stávajícího řešení zvolené společnosti a jeho následná implementace do nové prostředí systému ServiceNow. Zvolená společnost využívá systém ServiceNow mimo jiné pro tvorbu a správu požadavků na síťové připojení. Práce je rozvržena na teoretickou a praktickou část.V teoretické části jsou vymezeny základní pojmy související s informačními systémy, přiblížena …moreAbstract:
The purpose of this diploma thesis is to optimize the current solution of the selected organization and the following implementation into a new environment of the ServiceNow system. The chosen company uses the ServiceNow system for many purposes, but in this case for creating and managing the requests for the network services. The thesis is split into two parts, the theoretical and the practical one …more
Language used: Czech
Date on which the thesis was submitted / produced: 25. 3. 2019
Thesis defence
- Supervisor: Ing. Edita Šilerová, Ph.D.
Citation record
ISO 690-compliant citation record:
KATZEROVÁ, Tereza. \textit{Optimalizace a implementace procesu v systému ServiceNow ve zvoleném podniku}. Online. Master's thesis. Praha: Czech University of Life Sciences Prague, Faculty of Economics and Management. 2019. Available from: https://theses.cz/id/fpkuzk/.
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Institution archiving the thesis and making it accessible: Česká zemědělská univerzita v Praze, Provozně ekonomická fakultaCzech University of Life Sciences Prague
Faculty of Economics and ManagementMaster programme / field:
Systems Engineering and Informatics / Informatics
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