Customer Attrition Research in Mobile Communications – Volha Adziarykha
Volha Adziarykha
Master's thesis
Customer Attrition Research in Mobile Communications
Abstract:
This paper concentrates on one of four types of customer behavior: customer attrition. It investigates causes and consequences of churn and describes statistical methods of customer data analyses used to understand main reasons for customer churn in a chosen industry and ways to avoid it. Case study presented in this research utilizes statistical techniques used to work with customer attrition surveys …more
Language used: English
Date on which the thesis was submitted / produced: 30. 11. 2017
Thesis defence
- Supervisor: Ing. Tomáš Hlavsa, Ph.D.
Citation record
ISO 690-compliant citation record:
ADZIARYKHA, Volha. \textit{Customer Attrition Research in Mobile Communications}. Online. Master's thesis. Praha: Czech University of Life Sciences Prague, Faculty of Economics and Management. 2017. Available from: https://theses.cz/id/reqs63/.
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Institution archiving the thesis and making it accessible: Česká zemědělská univerzita v Praze, Provozně ekonomická fakultaCzech University of Life Sciences Prague
Faculty of Economics and ManagementMaster programme / field:
Systems Engineering and Informatics / Informatics
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